JOB SUMMARY: Responsible for all areas related to the general marketing, maintenance, and operations of SEARCA's lodging, housing, and conference facilities; directs and oversees all activities and functions of the Facilities Management Unit, including but not limited to front office and room operations, guest services, tenant requirements, laundry and housekeeping services, events management and catering.
Graduate of a 4-year degree course preferably in Hotel and Restaurant Management, Business Administration or related fields; Master's Degree is an advantage.
Five (5) year-related experience, in a managerial capacity, in a similar post.
Management and operations skills in hotel and restaurant, housing, and conference facilities.
Proficient in developing and implementing procedures and guidelines for efficiency and quality of services in lodging, housing, and conference facilities
Proficient in developing and executing marketing /business strategies
Excellent leadership, management, monitoring, coordination, problem-solving, and analytical skills
Strong negotiation skills
Skilled in liaising, coordinating, and networking with internal and external clients
Innovativeness: seeks smart and creative solutions to emerging challenges
Flexibility/Adaptability to Change: works effectively with a variety of situations and adapts one’s thinking, behavior and style appropriately in dealing with change. Adapting to different ways of thinking and doing things in a quick and a positive manner
Professionalism: exemplifies high standards of professional behavior adhering to ethical as well as moral principles, values and standards of SEARCA
Effective Communication: conveys organized thoughts, listens diligently, and engages in formal or informal conversation or writing that is easily and clearly understood by the receiver or audience to acquire or relay information, and motivates people or changes behavior
Team orientation: builds, develops, and utilizes collaborative relationships to facilitate the accomplishment of the Center’s goals
Service orientation: anticipates and determines internal and external stakeholders’ needs and provides timely and relevant assistance
Attention to Detail: reports and records accurate information, spots errors in documents and other forms of written communication, and notices quality issues on various work projects
Problem Solving and Decision Making: addresses issues and concerns with decisive action based on a systematic process of problem analysis and solution-seeking
Cost recovery: analyzes, plans, implements, and controls strategies that would bring Center’s services to the market while building a long term relationship with the stakeholders and potential partners for the purpose of recovering the Center’s operating costs
Negotiation: uses proper influence skills to obtain positive outcomes and make decisions that align with the strategic direction of the Center
Strategic management: able to “see the big picture,” think multi-dimensionally, craft innovative solutions, identify connections between situations or things that are not obviously related, and come up with new ideas and different ways to enhance Center effectiveness and responsiveness, thereby influence and realign the Center’s goals and directions; monitors and reviews data from various aspects of corporate planning, and recommends enhancements
Risk management: identifies, analyzes, evaluates, and deals with risks relative to the achievement of goals and targets in general and of the offices/departments in particular
Empowering others: creates an enabling environment, which nurtures and sustains a performance-based, mentoring culture that includes a strong focus on developing people for current and future needs, managing talent, and promoting the value of continuous learning and improvement
Able to work with individual from different cultural/national backgrounds
Able to coordinate and network with all partners and stakeholders and seek support of people who can contribute to achievement of goals